1.1 Company Information

·      Business name: Noosh Ltd (registered in [England and Wales]).

·      Registered address: 8 Portal Way, Acton, W3 6EH

·      Company number / VAT number: 15738180 / 497157053

·      Contact details: Email: hello@drinknoosh.com; Telephone: 07376920986; Postal address as above.

·      Platform: This website is hosted on Shopify and is subject to Shopify’s terms of service.

1.2 Formation of Contract

·      By placing an order, you agree to purchase products from Noosh subject to these terms.

·      Orders are offers and are accepted only when we send an order confirmation email. We reserve the right to decline orders for any reason.

·      Once we confirm your order, it cannot be cancelled or altered without our consent. Please check your order carefully before confirming.

1.3 Pricing and Payment

·      All prices are stated in pounds sterling (£) and include VAT (unless stated otherwise).

·      We accept payment via [insert accepted payment methods; Shopify generally processes via credit/debit cards and Apple Pay].

·      Payment is taken at the time of order placement. We do not charge additional processing fees to consumers.

·      If an error in pricing occurs, we will contact you to confirm whether you wish to proceed at the correct price or cancel the order.

1.4 Shipping and Delivery

·      Processing time: Orders normally dispatch within 1–2 working days of confirmation. We will notify you if dispatch is delayed.

·      Delivery options:

·      Standard UK delivery (approx. 2–5 working days) via DPD.

·      Express UK delivery (1–2 working days) for an additional fee.

·      Free standard delivery on orders over £75

·      Delivery estimates: Dates are estimates only; we are not liable for delays caused by carriers or events outside our control.

·      Safe place: If you request that your parcel be left in a safe place, you accept full responsibility for the parcel once delivered.

1.5 Returns and Refunds

·      Consumables: Due to health and safety regulations, our food and beverage products (including matcha powder and ready-to-drink products) are non‑returnable unless they are damaged, faulty or not as described.

·      Non‑consumable merchandise: We accept returns of unused, non‑consumable products (e.g. branded accessories) within 14 days of receipt, provided they are in original packaging and re-saleable condition. Contact us to obtain a return authorization.

·      Refunds: Once we receive and inspect returned items, we will process refunds to the original payment method within 14 days. Shipping costs are non‑refundable unless the product is faulty.

·      Return postage: Customers are responsible for return postage costs unless the item is defective or we supplied the wrong product.

1.6 Faulty Products and Recalls

·      If a product is defective or not as described, contact us within 30 days. We will offer a replacement, repair or refund in accordance with the Consumer Rights Act 2015.

·      In the event of a product recall, we will notify affected customers and provide instructions for return or disposal. We will replace or refund affected products at no cost to you.

1.7 Liability

·      Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be limited.

·      We are not liable for any indirect or consequential losses, including loss of profit, business or goodwill, arising from the use of our website or products.

·      Our total liability in respect of any claim arising from a product or order is limited to the price paid for that product or order.

1.8 Age and Health Restrictions

·      By ordering our products, you confirm that you are at least 18 years old and understand that high‑caffeine beverages should be consumed in moderation. Please consult a healthcare professional if you have underlying health conditions.

1.9 Intellectual Property

·      All content on this website (designs, logos, text, images) is owned or licensed by Noosh. You must not reproduce, distribute or exploit any material without our prior written permission.

1.10 Governing Law and Jurisdiction

·      These terms and any disputes arising out of or relating to them are governed by English law. The courts of England and Wales have exclusive jurisdiction.

1.11 Changes to Terms

·      We may update these Terms & Conditions from time to time. The date of the latest update will appear at the top. Continued use of the website after changes are posted constitutes acceptance of the updated terms.